Frequently Asked Questions

What should I consider when choosing a home Health Care provider?

It is best to choose a provider that makes you feel comfortable. You will have people coming into your home that you will not know at first, so you need to feel at ease with them and the company you choose. You need to make sure that they listen to your needs and that they can provide this at the exact time you want it and not when it suits them. Many providers make promises they can't keep; Nayberle is not one of those companies.

Do you provide free consultations before we decide on a care professional?

We are more than happy to come and visit you at a time convenient to you and where we can conduct an initial assessment and work with you and anyone else you choose to have involved in your support plan.

Together we can plan exactly how much or how little help and support you need, ensuring that you are the most important person at the centre of the support plan. We will try and arrange a meet and greet with your main Nayberle carer/helper before the care starts. We will contact you via telephone between 48 and 72 hours after your care to ensure that it is what you wanted and were expecting.

What training and qualifications do your Nayberle carer and helpers have?

Our carers and helpers are trained and gain the Care Certificate with us if they haven't already gained this qualification. The Care Certificate includes theory and practical knowledge about care and observations. Please feel free to ask us for the list of modules that our carers and helpers gain for the care certificate. We also have carers who have NVQs and QCF qualifications at levels 2 and 3 in Health and Social Care.

Will the local council pay for my care?

You must speak to the local authorities and ask for a financial assessment; this will determine whether you are eligible for free care, whether you have to contribute to your care or if you have to pay for this care in full. If you call us, we can direct you to your local authorities, which you will need to speak to, and we can give you some suggestions on the type of questions to ask them. For example, if you are not entitled to free care, you may still be eligible for other benefits such as the Attendance Allowance, Carers Allowance or Disability Living Allowance. Please ask them for more details as they will be able to help you complete the paperwork for these claims.

What if I think my loved one needs care and they refuse to have this?

We will work with you and help you to speak with other professionals, such as your GP or District Nurse, to help your loved one see the benefits of having some support. It could be a small amount of help, to begin with; then, from this, we should be able to promote their independence and show them how this support has helped them improve their life.